Table #1

In everything you do, in every touch point you have with that customer show them they can trust you & that you truly care-“Customer Love”

Give them a discount or free service as a way of thanking them for doing business with you

Table #2

Handwritten Thank You

Personalize, relay your experiences, client will be more comfortable knowing you have done something they are attempting to do before, positive events you have done that they can relate to, this helps build trust, it isn’t just about length of experience, experience can be acquired after doing one event

Table #3

Listen more than talk, which is why you were born with 2 ears and only 1 mouth

Go the extra mile even if it isn’t in your job description (example DJ cutting the cake)

Table #4 & #6

Form a relationship; make that customer feel like they are the most important customer you have

Remember your customer’s first name

Table #5

Create an experience you have had that they can relate to

Create trust, integrity, show your personality

Table #7

Do not bad mouth other companies in front of the client

Take an interest in the individual; ask questions about their kids, etc 

Table #8

Hold the customer’s hand through the planning process

Build a relationship so that they believe what you say you are going to do for them is exactly what you are going to do

Your presentation should be soft & engaging

Build each and every event around exactly what the individual wants