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Minutes of the SCWA meeting Wednesday, September 13th,
2006
Recorded by Jill Bircham
Nada greeted & welcomed guests &
members
Explained that it would be a working
meeting
No definite answer on the number of
guests in attendance
Nada voiced her appreciation for new
members (there were 29 in the first month)
Announcement & introduction of the
newest members:
Jennifer Kennedy-wedding videographer,
Once Upon A Time Video
Ursula Smith-IDARA Productions
Harry Gates-photographer, Harry Gates
Photography, person to realize the word association doesn’t
have 3 s’s, he is from Houston, moved to Colorado 12 years
ago, 40 years in business, he wants to educate people in his
industry to help them get what they want instead of whatever
they get
Nada explained there are 37 charter
members, just new members after that
Lee Miller-photographer, Touch of Color
Photography, excited by life, understands the value of
relationships, he received a letter from a bride’s mother
who told him that they were stressed because of all the
vendors involved in her daughter’s wedding, except for him,
he hopes to do a wedding someday where all the vendors are
great
Chris Aicardi-Images by Design Salon &
Spa, has a passion for what she does, her creativity is
inspired by excellence
Gudrun Vest-Sole Travel. Inc,
Independent Travel Consultant, referred to SCWA by Marion of
Silpada Jewelry, she is a specialist on Europe as a native
Austrian, worked previously for Charlie Brown’s Good Time
Travel, can take care of personal & corporate travel needs
Peter Fecteau-Weddings in the
Afternoon, not present
Julie La Porta-Flowers & Cakes by
Julie, really loved meeting everyone
Nada thanked Marty for her hospitality
in hostessing the meeting
Nada thanked Sensational Sounds for
providing the DJ
Purpose of meeting is to concentrate on
customer service, come up with the Top 8 tips for providing
quality customer service; this is to be achieved in round
table discussions
Top customer service ideas:
Table #7 spokesperson Will Chitwood
(Dancing DJ Productions)-
Do not bad mouth other companies in
front of the client
Take an interest in the individual; ask
questions about their kids, etc
Table #3 spokesperson Jeff Spector (JSI
Mobile DJ)-
Listen more than talk, which is why you
were born with 2 ears and only 1 mouth
Go the extra mile even if it isn’t in
your job description (example DJ cutting the cake)
Table #6 & #4 spokesperson Debbie
Spector (JSI Mobile DJ)-
Form a relationship; make that customer
feel like they are the most important customer you have
Remember your customer’s first name
Table #5 spokesperson Lyn Viselli (Adam
& Eve Publications)-
Create an experience you have had that
they can relate to
Create trust, integrity, show your
personality
Table #8 spokesperson Mike Stricklett
(Melting Pot Catering)-
Hold the customer’s hand through the
planning process
Build a relationship so that they
believe what you say you are going to do for them is exactly
what you are going to do
Your presentation should be soft &
engaging
Build each and every event around
exactly what the individual wants
Table #1 spokesperson Lee Miller (A
Touch of Color Photography)
In everything you do, in every touch
point you have with that customer show them they can trust
you & that you truly care-“Customer Love”
Give them a discount or free service as
a way of thanking them for doing business with you
Table #2 spokesperson Nada Gutierrez (r.s.v.p.
weddings by Great Events)
Handwritten Thank Yous
Personalize, relay your experiences,
client will be more comfortable knowing you have done
something they are attempting to do before, positive events
you have done that they can relate to, this helps build
trust, it isn’t just about length of experience, experience
can be acquired after doing one event
Thanks again to Marty
Close of Meeting |
